Think about all the people who cycle through your workday: clients, customers, coworkers, bosses, employees, executives, independent contractors, partners, shareholders, members of the media, competitors, consultants, auditors, board members, donors, inspectors—the list is almost infinite.
If you work with people in any capacity—which includes pretty much anyone with a job—some of those people are not going to be easy to figure out. They have issues. They have quirks. They have dark sides and downsides.
In every workplace, while you’re trying to navigate change, pursue audacious goals, and manage your work-life balance, there lurks a more daunting challenge: dealing with complicated people.
